US 12,452,363 B1
Systems and methods for intelligent call management
Madhusudhana Rao Abburi, San Antonio, TX (US); Dwayne Phillip Wilson, Crossroads, TX (US); Brian Howard Katz, San Antonio, TX (US); Paul Joseph Astwood, San Antonio, TX (US); Christopher Russell, The Colony, TX (US); and Kristina Suniga-Cabrera, San Antonio, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by UIPCO, LLC, San Antonio, TX (US)
Filed on Sep. 1, 2023, as Appl. No. 18/459,528.
Claims priority of provisional application 63/374,277, filed on Sep. 1, 2022.
Int. Cl. H04M 3/42 (2006.01)
CPC H04M 3/42102 (2013.01) 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving, at a call routing system running on a computing device, an incoming call;
determining, at the call routing system, an intended recipient for the incoming call;
receiving first sensed information captured by sensors of a first device located in a first area of a premises and receiving second sensed information captured by sensors of a second device located in a second area of the premises, wherein the first area and the second area are different;
using machine learning to process the first sensed information and the second sensed information and determining that the intended recipient is located in one of the first area of the premises or the second area of the premises based on processing the first sensed information and the second sensed information;
selectively routing the incoming call to a first call receiving device in the first area when the intended recipient is determined to be located in the first area of the premises; and
selectively routing the call to a second call receiving device in the second area when the intended recipient is determined to be located in the second area of the premises.