US 12,452,201 B1
Client identification and management across multiple social platforms
Shanna Ruth Limas, San Antonio, TX (US); and Natalya Lohinova Jeffords, San Antonio, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on Mar. 16, 2023, as Appl. No. 18/184,863.
Application 18/184,863 is a continuation of application No. 16/916,923, filed on Jun. 30, 2020, granted, now 11,637,801.
Int. Cl. H04L 51/52 (2022.01); H04L 9/32 (2006.01); H04L 9/40 (2022.01); H04L 51/046 (2022.01); H04L 51/56 (2022.01)
CPC H04L 51/52 (2022.05) [H04L 9/32 (2013.01); H04L 9/3271 (2013.01); H04L 51/046 (2013.01); H04L 51/56 (2022.05); H04L 63/0414 (2013.01); H04L 63/08 (2013.01); H04L 63/0876 (2013.01); H04L 63/12 (2013.01)] 20 Claims
OG exemplary drawing
 
8. A system comprising:
one or more processors; and
one or more memories storing instructions that, when executed by the one or more processors, cause the system to perform a process comprising:
identifying a plurality of inputs has reached a threshold number of inputs by a user device regarding at least one product via an external platform, wherein the plurality of inputs are associated with user-specific external platform data;
in response to identifying the threshold number of inputs, determining an identity of a user associated with the user device by:
transmitting, via a messaging application of the external platform, a verification message to the user device, wherein the verification message includes a request for client-specific information,
receiving, from the user device via the messaging application of the external platform, a verification response message that includes the client-specific information, and
determining that the identity of the user matches that of a client of an entity based on the received client-specific information; and
requesting personal data from the user by:
determining the personal data to be obtained from the user based on the at least one product,
generating a message to respond to the plurality of inputs that requests the personal data associated with the client based on the at least one product,
receiving the requested personal data associated with the at least one product,
determining the requested personal data includes confidential information associated with the at least one product,
in response to determining the requested personal data includes the confidential information, transmitting, to the user device, a link to redirect the user device to a secure application, wherein the secure application is different from the messaging application of the external platform, and
transmitting, to the user device via the secure application, the generated message that requests the personal data associated with the client.