| CPC H04L 41/065 (2013.01) [G06F 11/0709 (2013.01); G06F 11/079 (2013.01); G06F 16/285 (2019.01)] | 20 Claims | 

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               1. A non-transitory, computer-readable storage medium comprising instructions recorded thereon, wherein the instructions when executed by at least one data processor of a system cause the system to: 
            retrieve core network trace logs from databases connected to a core network of a telecommunications network, the core network trace logs comprising core network data for failed call sessions that occurred in a first time interval; 
                retrieve radio network trace logs from a radio network of the telecommunications network, the radio network trace logs comprising radio network data for the failed call sessions that occurred in the first time interval; 
                create a cross-domain trace log of the failed call sessions by matching the radio network trace logs with the core network trace logs using corresponding subscriber IDs and failure timestamps; 
                slice the failed call sessions into location slices, frequency layer slices, and failure categories using call termination cells, call termination frequency layers, and failure types from the cross-domain trace log; 
                determine, for each location slice, weights for the failure categories based on percentages of the failed call sessions in each failure category within the location slice; 
                determine cross-domain matrices for the frequency layer slices in the location slices by assigning coordinates to the failure categories in the cross-domain matrices based on average user device signal strengths and average user device interference levels retrieved from the failed call sessions comprised by the failure categories in the cross-domain trace log; 
                assign the weights for the failure categories to the corresponding coordinates in the cross-domain matrices; and 
                generate plots of the cross-domain matrices and analysis recommendations for display to a user based on the cross-domain matrices, wherein the analysis recommendations comprise sorted lists of failure categories requiring user investigation and a set of most likely root causes comprising a radio network error a core network error, and a device error. 
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