US 12,450,612 B2
Self-service terminal (SST) item return anti-fraud processing
Jodessiah Sumpter, Alpharetta, GA (US); Matthew Robert Burris, Lawrenceville, GA (US); Christopher John Costello, Suwanee, GA (US); and Caleb Wayne Martinez, Fayetteville, GA (US)
Assigned to NCR Voyix Corporation, Atlanta, GA (US)
Filed by NCR Voyix Corporation, Atlanta, GA (US)
Filed on Nov. 28, 2023, as Appl. No. 18/520,930.
Application 18/520,930 is a continuation of application No. 17/152,064, filed on Jan. 19, 2021, granted, now 11,836,735.
Prior Publication US 2024/0169359 A1, May 23, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 20/40 (2012.01); G06Q 20/18 (2012.01); G06Q 20/20 (2012.01); G06Q 30/018 (2023.01); G06T 7/62 (2017.01); G06T 7/90 (2017.01); G06K 7/14 (2006.01)
CPC G06Q 20/407 (2013.01) [G06Q 20/18 (2013.01); G06Q 20/208 (2013.01); G06Q 20/4016 (2013.01); G06Q 30/0185 (2013.01); G06T 7/62 (2017.01); G06T 7/90 (2017.01); G06K 7/1413 (2013.01); G06K 7/1417 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A method, comprising:
obtaining, by a processor, item information corresponding to an item code of an item return transaction;
verifying, by the processor, the item information corresponds to real-time information captured of a particular item presented at a self-service terminal (SST) by a customer for the item return transaction;
wherein verifying further comprises:
calculating a color signature for the particular item from at least one image of the particular item as a first portion of the real-time information;
comparing the color signature against a known color signature obtained from the item information;
calculating dimensions for the particular item from the at least one image of the particular item as a second portion of the real-time information; and
comparing the dimensions against known dimensions obtained from the item information;
calculating, by the processor, a fraud score for the item return transaction based on at least on the verifying;
updating, by the processor, an item return rating maintained for the customer based on the fraud score;
determining, by the processor, whether to suspend the item return transaction for an audit based on the updated item return rating and the fraud score;
wherein determining further comprises:
causing an agent processing on the SST to suspend the item return transaction when one or more of the fraud score and the updated item return rating suggest the item is a counterfeit item or a damaged item; and
maintaining, by the processor, an audit log and a video log of the item return transaction at the SST.