US 12,120,207 B2
Messaging platform for managing operational data
Bajrang Harlalka, Bangalore (IN); Ramakanth Kommu, Bangalore (IN); and Shibi Panikkar, Bangalore (IN)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Mar. 14, 2023, as Appl. No. 18/121,176.
Prior Publication US 2024/0314225 A1, Sep. 19, 2024
Int. Cl. H04L 69/22 (2022.01); H04L 51/21 (2022.01); H04L 67/06 (2022.01)
CPC H04L 69/22 (2013.01) [H04L 51/21 (2022.05); H04L 67/06 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving at least one message, wherein the at least one message comprises a header portion, the header portion comprising operational information about at least one device, and the operational information characterizing one or more operating characteristics of the at least one device;
classifying the at least one message based at least in part on the header portion;
routing the at least one message to a communication channel of a plurality of communication channels based at least in part on the classifying;
responsive to the routing, monitoring for at least one of creation and resolution of one or more support cases to address one or more performance issues relating to the operational information of the header portion; and
automatically generating and transmitting at least one additional message in accordance with at least one configured escalation setting based at least in part on results of the monitoring;
wherein the steps of the method are executed by at least one processing device operatively coupled to a memory.