US 12,445,867 B2
Artificial intelligence for communication mode suggestion
Aditi Chakraborty, Plano, TX (US); Saraswathi Sailaja Perumalla, Visakhapatnam (IN); Rachana Vishwanathula, Hyderabad (IN); and Sweta Agarwal, Birpara (IN)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US)
Filed on Nov. 30, 2022, as Appl. No. 18/060,064.
Prior Publication US 2024/0179538 A1, May 30, 2024
Int. Cl. H04W 24/02 (2009.01); G06N 20/00 (2019.01)
CPC H04W 24/02 (2013.01) [G06N 20/00 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for generating a communication mode suggestion, the method comprising:
receiving, via a first computer, a communication request from a first user to communicate with a second user, the communication request including a first time zone of the first user;
inputting, via the first computer, the received communication request to a first machine learning model, the first machine learning model having been trained with historical usage of the second user for communication of responses across multiple communication platforms and having been trained on historical time zones of the second user, wherein the trained first machine learning model generates the communication mode suggestion in response to receiving the received communication request as an input and by considering the first time zone of the first user and a second time zone of the second user; and
transmitting, via the first computer, the communication mode suggestion for presentation to the first user.