US 12,445,556 B2
Systems and methods for smart dialogue communication
Ming Chen, Hangzhou (CN)
Assigned to HITHINK ROYALFLUSH INFORMATION NETWORK CO., LTD., Hangzhou (CN)
Filed by HITHINK ROYALFLUSH INFORMATION NETWORK CO., LTD., Zhejiang (CN)
Filed on Jul. 26, 2023, as Appl. No. 18/359,075.
Application 18/359,075 is a continuation of application No. 17/660,207, filed on Apr. 21, 2022, granted, now 11,758,047.
Application 17/660,207 is a continuation of application No. 17/238,161, filed on Apr. 22, 2021, granted, now 11,323,566, issued on May 3, 2022.
Application 17/238,161 is a continuation of application No. 16/889,823, filed on Jun. 2, 2020, granted, now 11,019,207, issued on May 25, 2021.
Claims priority of application No. 201911082348.9 (CN), filed on Nov. 7, 2019; application No. 201911082383.0 (CN), filed on Nov. 7, 2019; application No. 201911082387.9 (CN), filed on Nov. 7, 2019; application No. 201911082413.8 (CN), filed on Nov. 7, 2019; and application No. 201911083330.0 (CN), filed on Nov. 7, 2019.
Prior Publication US 2023/0370549 A1, Nov. 16, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G06F 16/683 (2019.01); G06F 16/9032 (2019.01); G06F 40/35 (2020.01); G06N 3/08 (2023.01); G06Q 10/10 (2023.01); G10L 15/08 (2006.01); G10L 15/14 (2006.01); G10L 15/16 (2006.01); G10L 15/26 (2006.01); G10L 25/63 (2013.01); H04M 3/436 (2006.01); H04M 3/527 (2006.01); H04M 3/533 (2006.01); H04M 3/54 (2006.01); H04W 4/12 (2009.01); H04W 4/16 (2009.01)
CPC H04M 3/5166 (2013.01) [G06F 16/685 (2019.01); G06F 16/90332 (2019.01); G06F 40/35 (2020.01); G06N 3/08 (2013.01); G06Q 10/10 (2013.01); G10L 15/08 (2013.01); G10L 15/26 (2013.01); G10L 25/63 (2013.01); H04M 3/4365 (2013.01); H04M 3/5141 (2013.01); H04M 3/527 (2013.01); H04M 3/53341 (2013.01); H04M 3/5335 (2013.01); H04M 3/541 (2013.01); H04W 4/12 (2013.01); H04W 4/16 (2013.01); G10L 2015/088 (2013.01); G10L 15/142 (2013.01); G10L 15/16 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for smart dialogue communication, comprising:
at least one storage device including a set of instructions; and
at least one processor in communication with the at least one storage device, wherein when executing the set of instructions, the at least one processor is configured to cause the system to perform operations including:
receiving, from a responder terminal device, a dialogue request configured to request a smart dialogue communication;
performing the smart dialogue communication with the requester terminal device associated with the requester;
recording voice information associated with the smart dialogue communication;
determining an emotion type by performing analysis on the voice information, including:
converting the voice information into the text information;
determining sentiment features by performing sentiment analysis on the text information;
determining mood features by performing feature extraction on the text information;
determining integrated features by integrating the sentiment features and the mood features; and
determining an emotion type by matching the integrated features in an emotion database; and
transmitting the emotion type to the responder terminal device associated with the incoming call request.