US 12,445,553 B2
Provisioning tool—call center-based automated interface with network switches for internet service diagnostics and provisioning
Jaime D. Lemley, Apopka, FL (US); and Rob Preston, Mechanicsburg, PA (US)
Assigned to CenturyLink Intellectual Property LLC, Denver, CO (US)
Filed by CenturyLink Intellectual Property LLC, Denver, CO (US)
Filed on Apr. 26, 2024, as Appl. No. 18/647,488.
Application 18/647,488 is a continuation of application No. 18/144,422, filed on May 8, 2023, granted, now 11,973,897.
Application 18/144,422 is a continuation of application No. 17/491,186, filed on Sep. 30, 2021, granted, now 11,647,112, issued on May 9, 2023.
Claims priority of provisional application 63/227,224, filed on Jul. 29, 2021.
Prior Publication US 2024/0297932 A1, Sep. 5, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/22 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); G06F 3/0482 (2013.01)
CPC H04M 3/2272 (2013.01) [H04M 3/42161 (2013.01); H04M 3/4217 (2013.01); H04M 3/5191 (2013.01); G06F 3/0482 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
identifying, using the computing system, at least one network switch among a plurality of network switches in a network that is configured to provide Internet service to a customer premises equipment (“CPE”) associated with a customer;
accessing, using the computing system, the identified at least one network switch, and diagnosing, using the computing system, the Internet service provided to the CPE via the identified at least one network switch, wherein diagnosing the Internet service comprises determining whether the CPE has an Internet Protocol (“IP”) address;
based on a determination that the CPE does not have an IP address, accessing, using the computing system, one or more other CPEs communicatively coupled to the identified at least one network switch, and determining whether each of the one or more other CPEs has an IP address;
based on a determination that the CPE does not have an IP address but the one or more other CPEs have IP addresses, initiating, using the computing system, one or more first diagnosis and repair procedures on the CPE; and
based on a determination that the CPE and at least one other CPE among the one or more other CPEs do not have IP addresses, initiating, using the computing system, one or more second diagnosis and repair procedures on one or more of the identified at least one network switch or an aggregator node serving the identified at least one network switch, and generating, using the computing system, a second message indicating information regarding potential issues with the one or more of the identified at least one network switch or the aggregator node and indicating that the one or more second diagnosis and repair procedures have been initiated on the one or more of the identified at least one network switch or the aggregator node.