US 12,445,506 B1
Communication escalation for a communication session
Siddhartha Shankara Rao, Seattle, WA (US); Ryan Steven McHarg, Seattle, WA (US); Giridhar Kalpathy Narayanan, Sammamish, WA (US); Courtney Brian Schuett, Bloomington, IL (US); Abitha Padmanabhan, Cupertino, CA (US); Ajaykumar Selvaraj, Bothell, WA (US); Curtis Gill Hartmann, Kensington, MD (US); and John Joseph Dunne, Bremertom, WA (US)
Assigned to Amazon Technologies, Inc., Seattle, WA (US)
Filed by Amazon Technologies, Inc., Seattle, WA (US)
Filed on Dec. 16, 2022, as Appl. No. 18/067,361.
Int. Cl. H04L 12/24 (2006.01); H04L 41/0803 (2022.01); H04L 65/1069 (2022.01); H04L 65/1083 (2022.01); H04L 65/1089 (2022.01)
CPC H04L 65/1089 (2013.01) [H04L 65/1069 (2013.01); H04L 65/1086 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A computing system comprising:
one or more processors; and
one or more memories having stored therein instructions that, upon execution by the one or more processors, cause the computing system to perform computing operations comprising:
receiving first session information associated with establishing an audio communication session that is accessible to a first user and a second user, wherein the second user joins the audio communication session on behalf of a customer account of a communication service;
providing, to at least one of the first user or the second user, second session information encoded into an audio stream of the audio communication session and comprising at least one of an identifier or link information usable to launch an additional communication session that is accessible to the first user and the second user, wherein the additional communication session provides a communication medium that is not provided by the audio communication session;
receiving, based on the second session information, one or more requests to join the additional communication session; and
establishing the additional communication session that is accessible to the first user and the second user, wherein the additional communication session is hosted by the communication service.