US 12,443,666 B2
System and method for enhancing the phone call experience using analyzed communication artifacts for emotional state detection
Shiva HN, Karnataka (IN); Tejas Kanduri Aswathanarayana Murthy, Karnataka (IN); and Logendra Naidoo, Ottawa (CA)
Assigned to MITEL NETWORKS CORPORATION, Kanata (CA)
Filed by Mitel Networks Corporation, Kanata (CA)
Filed on Sep. 15, 2023, as Appl. No. 18/369,042.
Prior Publication US 2025/0094502 A1, Mar. 20, 2025
Int. Cl. G06F 7/00 (2006.01); G06F 16/951 (2019.01); G06F 16/953 (2019.01); G10L 15/18 (2013.01); G10L 15/30 (2013.01)
CPC G06F 16/951 (2019.01) [G06F 16/953 (2019.01); G10L 15/1815 (2013.01); G10L 15/30 (2013.01)] 19 Claims
OG exemplary drawing
 
1. An electronic communication system for audio or video call sentiment analysis, the electronic communication system comprising:
a processor;
a tangible, non-transitory memory configured to communicate with the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to implement:
a data-collection engine configured to collect user data that includes communication artifacts that are sentiment-based markers;
one or more searchable databases in communication with the data-collection engine and configured to store the user data, the one or more searchable databases is configured so that each communication artifact is tagged with metadata not already included in the communication artifact and the metadata comprises one or more of identification (ID) data, name data, time data, location data, and type of communication;
a search engine in communication with the one or more searchable databases and configured to (a) search the one or more searchable databases for the communication artifacts, (b) analyze the communication artifacts for sentiment to create a sentiment index for a sentiment type, and (c) store the sentiment index in a sentiment index database; and
a sentiment engine configured to (a) search and analyze the sentiment index database to determine a sentiment index for the sentiment type for a first user participating on an audio or video call, wherein the sentiment index comprises at least one of a view or an attitude of the first user, and (b) send the sentiment index for the sentiment type to a communication device of a second user participating on the audio or video call prior to the second user accepting the audio or video call so as to display on a screen of the communication device of the second user the sentiment index for the sentiment type before the second user accepts the audio or video call.