US 12,443,505 B2
Auditing contextual messages between users in copy management systems
Salil Dangi, Mission Viejo, CA (US); and Nitin Madan, Cupertino, CA (US)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Oct. 26, 2023, as Appl. No. 18/495,135.
Application 18/495,135 is a continuation in part of application No. 18/309,363, filed on Apr. 28, 2023, granted, now 11,829,708.
Prior Publication US 2024/0362141 A1, Oct. 31, 2024
Int. Cl. G06F 11/32 (2006.01); G06F 11/14 (2006.01)
CPC G06F 11/327 (2013.01) [G06F 11/1458 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for auditing contextual messages between users in copy management systems to reduce failure rates of copy management jobs, comprising:
one or more processors; and
a non-transitory computer readable medium storing a plurality of instructions, which when executed, cause the one or more processors to:
audit, by a machine-learning system, messages, communicated internally in a copy management system, about copy management jobs, and learn relationships between message requests for user actions and subsequent results of the copy management jobs;
create a snapshot of a part of copy management content which is displayed by a user interface, and which is selected by a user of a copy management system as context for a message from the user;
create a hyperlink in the message to the snapshot which depicts the part of the copy management content;
store user entries for identifying at least one intended recipient, a time when the message is available for the at least one intended recipient, and text for the message;
determine, by the machine-learning system, a relationship measure between unanswered requests for a user to perform an action on a copy management job and subsequent failures of the copy management job, in response to a determination that the message requests for the user to perform the action on the copy management job;
send, by the machine learning system, the message to a system-selected administrator, via an internal communication channel of the copy management system, in response to a determination that the relationship measure satisfies a relationship threshold; and
output the context for the message to a user interface associated with the system-selected administrator, in response to a selection of the hyperlink in the message to the snapshot by the system-selected administrator, wherein the context for the message enables the system-selected administrator to respond to the message.