| CPC G07C 5/008 (2013.01) [G06F 8/65 (2013.01); G06Q 10/063112 (2013.01); G07C 5/085 (2013.01); G07C 5/12 (2013.01)] | 18 Claims |
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1. A remote diagnostics and monitoring system for a heavy mobile equipment unit, said system comprising:
a computing device onboard said heavy mobile equipment unit, said computing device including a video screen, at least one speaker, a microphone, a camera and a transmitter and receiver capable of sending and receiving data communications and audio/video communications;
a sensor array deployed about said heavy mobile equipment unit to monitor component systems and mechanical performance of said heavy mobile equipment unit, said sensor array operationally connected to said onboard computing device so that said computing device displays data gathered by said sensor array on said video screen;
a remote computing device that is monitored by a technician in real time in a remote location, said remote computing device including a video screen, at least one speaker, a microphone, a camera and a transmitter and receiver capable of sending and receiving data communications and audio/video communications with said onboard computing device, wherein said remote computing device receives real-time data from said onboard computing device;
wherein said onboard computing device and said remote computing device provide real-time audio and video communications between a user of said heavy mobile equipment unit and said remotely located technician; and
wherein said onboard computing device and said remote computing device are programmed with parameters for acceptable performance by said component systems, and are further programmed to trigger an alert notification on said video screens of said onboard computing device and said remote computing device if any sensors within said sensor array detect performance outside of said acceptable performance parameters.
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8. A method of remotely monitoring, maintaining and repairing multiple heavy mobile equipment units, said method comprising the steps of:
providing a heavy mobile equipment unit having a sensor array including multiple sensors for monitoring component systems, and further including an onboard computing device that includes a video screen, at least one speaker, a microphone, a camera and a transmitter and receiver capable of sending and receiving data communications and real-time audio/video communications, wherein said onboard computing device receives real-time data from said sensor array;
providing remote computing device including a video screen, at least one speaker, a microphone, a camera and a transmitter and receiver for sending and receiving data communications and audio/video communications with said onboard computing device providing real-time audio/video communications between a user of said heavy mobile equipment unit and a technician monitoring said remote computing device so that said user and said technician see and hear one another in real time, wherein said remote computing device receives real-time data from said onboard computing device;
programming said onboard computing device and said remote computing device with parameters for acceptable performance by said component systems, and programming said onboard computing device and said remote computing device to trigger an alert notification on said video screens of said onboard computing device and said remote computing device if any sensors within said sensor array detect performance outside of said acceptable performance parameters;
having a technician monitor said remote computing device to detect said alert notifications;
having said technician communicate with a user of said heavy mobile equipment unit using audio and video communications between said remote computing device and said onboard computing device to determine a course of action to repair said component system that is operating outside of said acceptable parameters.
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