US 12,112,285 B1
Systems and methods for measuring employee experience
Ayat Abuagla, Fremont, CA (US); Naveen Gururaja Yeri, Bangalore (IN); Matt Hord, Denver, NC (US); Jason R Beene, Gaithersburg, MD (US); and Christopher M Mahler, Grand Prairie, TX (US)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Jul. 7, 2021, as Appl. No. 17/305,425.
Int. Cl. G06Q 30/0203 (2023.01); G06Q 10/063 (2023.01); G06Q 10/105 (2023.01); G06Q 10/109 (2023.01); G06Q 50/00 (2012.01)
CPC G06Q 10/063 (2013.01) [G06Q 10/105 (2013.01); G06Q 10/109 (2013.01); G06Q 30/0203 (2013.01); G06Q 50/01 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for measuring employee engagement, the method comprising:
receiving, by communications circuitry, an exogenous event report;
identifying, by a frequency modulator and based on the exogenous event report, a frequency at which to present an employee survey to an employee, wherein identifying the frequency at which to present the employee survey to the employee comprises:
adjusting, by the frequency modulator, a baseline frequency for the employee based on a significance of information in the exogenous event report that is relevant to the employee, and
setting, by the frequency modulator, the frequency at which to present the employee survey to the employee to the adjusted baseline frequency;
determining, by an engagement engine and based on an employee login history for a plurality of devices, a device that is most likely to be engaged by the employee at a particular time at which the employee survey is to be presented to the employee according to the adjusted baseline frequency;
causing, by the engagement engine and based on the adjusted baseline frequency, presentation of the employee survey in real-time upon a start-up of the determined device;
receiving, by the communications circuitry, a response to the employee survey; and
storing the received response in a memory as a measure of employee engagement.