CPC H04L 63/0428 (2013.01) | 21 Claims |
1. A method of automatically managing the conveying of messages among multiple communication channels, the method comprising:
receiving, from a first computing system, an on-line message addressed to a user;
automatically categorizing the message among a predetermined set of message categories stored in memory;
identifying a set of on-line messaging channels preselected by the addressee user for receiving messages for each of the predetermined set of message categories;
identifying a set of performance metrics stored in memory for optimizing messaging channel selection;
utilizing the performance metrics to automatically select an optimum messaging channel from the preselected messaging channels for sending the categorized message to a second computing system of the addressee user;
automatically formatting the categorized message for the optimum messaging channel; and
sending the formatted message on-line to the second computing system of the addressee user across the optimum messaging channel.
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