US 11,784,832 B2
Automatically managing user message conveyance utilizing multiple messaging channels
Michael Lee, Pasadena, CA (US); Shannon Ohara Boon, Austin, TX (US); Philippe P. Dage, Seattle, WA (US); Bassam Mehanni, Sunnyvale, CA (US); Scott Warriner, Sunnyvale, CA (US); and Arun Kumar Gnanamani, Pleasanton, CA (US)
Assigned to INDEED, INC., Austin, TX (US)
Filed by Indeed, Inc., Austin, TX (US)
Filed on May 26, 2021, as Appl. No. 17/331,471.
Claims priority of provisional application 63/030,287, filed on May 26, 2020.
Prior Publication US 2023/0216836 A1, Jul. 6, 2023
Int. Cl. H04L 9/40 (2022.01)
CPC H04L 63/0428 (2013.01) 21 Claims
OG exemplary drawing
 
1. A method of automatically managing the conveying of messages among multiple communication channels, the method comprising:
receiving, from a first computing system, an on-line message addressed to a user;
automatically categorizing the message among a predetermined set of message categories stored in memory;
identifying a set of on-line messaging channels preselected by the addressee user for receiving messages for each of the predetermined set of message categories;
identifying a set of performance metrics stored in memory for optimizing messaging channel selection;
utilizing the performance metrics to automatically select an optimum messaging channel from the preselected messaging channels for sending the categorized message to a second computing system of the addressee user;
automatically formatting the categorized message for the optimum messaging channel; and
sending the formatted message on-line to the second computing system of the addressee user across the optimum messaging channel.