US 11,783,581 B2
User scanning and one-way augmented reality viewing system
Michael Anthony Dascola, Clayton, NC (US); Jacob Atticus Grady, Raleigh, NC (US); and Kaitlyn Stahl, Raleigh, NC (US)
Assigned to Truist Bank, Charlotte, NC (US)
Filed by TRUIST BANK, Charlotte, NC (US)
Filed on Jan. 21, 2022, as Appl. No. 17/580,965.
Application 17/580,965 is a division of application No. 16/915,009, filed on Jun. 29, 2020, granted, now 11,295,134.
Claims priority of provisional application 62/869,715, filed on Jul. 2, 2019.
Prior Publication US 2022/0148307 A1, May 12, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06V 20/20 (2022.01); G06F 3/01 (2006.01); G06F 21/32 (2013.01); G06T 7/207 (2017.01); G06T 7/73 (2017.01); A61B 5/11 (2006.01); H04L 9/40 (2022.01); G06Q 30/0251 (2023.01); G06V 40/16 (2022.01)
CPC G06V 20/20 (2022.01) [A61B 5/112 (2013.01); G06F 3/013 (2013.01); G06F 21/32 (2013.01); G06Q 30/0269 (2013.01); G06T 7/207 (2017.01); G06T 7/74 (2017.01); G06V 40/171 (2022.01); H04L 63/105 (2013.01); H04L 2463/082 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A method for providing augmented reality content, the method comprising:
identifying a customer at a customer interaction location based at least in part on captured personally identifying characteristic data of the customer from a camera device;
retrieving customer-specific interaction data;
determining locations of a customer service representative in an area adjacent to a first surface of a transparent panel and the customer in an area adjacent to a second surface of the transparent panel; and
projecting an augmented reality element to the first surface of a transparent panel, the augmented reality element displaying the customer-specific interaction data on the first surface of the transparent panel,
wherein the customer-specific interaction data is projected on the first surface of the transparent panel such that the customer-specific interaction data is visible only to the customer service representative located in the area adjacent to the first surface of the transparent panel, and such that the customer-specific interaction data is prevented from being viewed by a customer located in the area adjacent to the second surface of the transparent panel without obstructing a customer's view through the transparent panel,
wherein the method further comprises:
tracking movements of the customer to determine a new location of the customer;
determining a location on the transparent panel at which the augmented reality element including the customer-specific interaction data is to be projected based on the new location of customer; and
maintaining a relationship between the location of the augmented reality element including the customer interaction data projected on the transparent panel and the new location of the customer such that the customer-specific interaction data follows the movements of the customer and is visible only to the customer service representative while the customer is visible to the customer service representative.