CPC G06V 20/20 (2022.01) [A61B 5/112 (2013.01); G06F 3/013 (2013.01); G06F 21/32 (2013.01); G06Q 30/0269 (2013.01); G06T 7/207 (2017.01); G06T 7/74 (2017.01); G06V 40/171 (2022.01); H04L 63/105 (2013.01); H04L 2463/082 (2013.01)] | 16 Claims |
1. A method for providing augmented reality content, the method comprising:
identifying a customer at a customer interaction location based at least in part on captured personally identifying characteristic data of the customer from a camera device;
retrieving customer-specific interaction data;
determining locations of a customer service representative in an area adjacent to a first surface of a transparent panel and the customer in an area adjacent to a second surface of the transparent panel; and
projecting an augmented reality element to the first surface of a transparent panel, the augmented reality element displaying the customer-specific interaction data on the first surface of the transparent panel,
wherein the customer-specific interaction data is projected on the first surface of the transparent panel such that the customer-specific interaction data is visible only to the customer service representative located in the area adjacent to the first surface of the transparent panel, and such that the customer-specific interaction data is prevented from being viewed by a customer located in the area adjacent to the second surface of the transparent panel without obstructing a customer's view through the transparent panel,
wherein the method further comprises:
tracking movements of the customer to determine a new location of the customer;
determining a location on the transparent panel at which the augmented reality element including the customer-specific interaction data is to be projected based on the new location of customer; and
maintaining a relationship between the location of the augmented reality element including the customer interaction data projected on the transparent panel and the new location of the customer such that the customer-specific interaction data follows the movements of the customer and is visible only to the customer service representative while the customer is visible to the customer service representative.
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