CPC G06F 40/205 (2020.01) [G06F 40/289 (2020.01); G06F 40/35 (2020.01); G06N 20/00 (2019.01)] | 20 Claims |
1. A system, comprising:
one or more processors and a memory having instructions that, when executed, cause the one or more processors to:
extract a word from content of an electronic communication;
assign the word a score;
generate a communication sentiment score based on the score of the word;
request a party sentiment score for a party to the electronic communication from a database;
compare the party sentiment score to the communication sentiment score;
determine a party deviation between the party sentiment score and the communication sentiment score;
request a job-title sentiment score for a job title of the party from the database;
compare the job-title sentiment score to the communication sentiment score;
determine a job-title deviation between the job-title sentiment score and the communication sentiment score; and
provide a warning to the electronic communication when the party deviation is greater than a first threshold and when the job-title deviation is greater than a second threshold.
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