US 11,782,784 B2
Remediation action system
Matthew Louis Nowak, Midlothian, VA (US); Keith D. Greene, Mechanicsville, VA (US); Catherine Barnes, Glen Allen, VA (US); and David Walter Peters, Richmond, VA (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Oct. 25, 2021, as Appl. No. 17/509,483.
Prior Publication US 2023/0126147 A1, Apr. 27, 2023
Int. Cl. G06F 11/07 (2006.01); G06N 20/00 (2019.01); G06F 16/28 (2019.01); G06F 18/22 (2023.01)
CPC G06F 11/0793 (2013.01) [G06F 11/0787 (2013.01); G06F 16/288 (2019.01); G06F 18/22 (2023.01); G06N 20/00 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
compiling, by a first computing device, historical incident data maintained in a database, the historical incident data representative of data of assets of an entity previously involved in one or more incidents, into:
a first incident dataset representative of the one or more incidents that were assigned at least one remediation action, wherein each remediation action was assigned to mitigate reoccurrence of a corresponding incident, and
a second incident dataset representative of the one or more incidents that were not assigned at least one remediation action;
inputting the first incident dataset into a first machine learning model trained to classify each remediation action of the first incident dataset to one of a plurality of categories;
inputting the second incident dataset into a second machine learning model trained to:
semantically match one or more first descriptions of the one or more incidents in the first incident dataset with a second description of a first incident in the second incident dataset, and
for each of the one or more first descriptions, output a score representative of a similarity of the one or more first descriptions and the second description;
mapping, based on the scores, one of the at least one remediation action to the first incident;
providing the mapped one of the at least one remediation action; and
performing the mapped one of the at least one remediation action to mitigate the first incident.