US 12,439,476 B2
Systems and methods for using natural language processing in two way radio communications
Rajkumar Koneru, Windermere, FL (US); Prasanna Kumar Arikala Gunalan, Hyderabad (IN); Timothy Loewenstein, II, Elk River, MN (US); and Gopinath Polavarapu, Vijayawada (IN)
Assigned to Kore.ai, Inc., Orlando, FL (US)
Filed by Kore.ai., Inc., Orlando, FL (US)
Filed on Nov. 23, 2022, as Appl. No. 17/993,520.
Prior Publication US 2024/0172331 A1, May 23, 2024
Int. Cl. G10L 15/22 (2006.01); G10L 15/18 (2013.01); G10L 15/30 (2013.01); H04W 76/45 (2018.01)
CPC H04W 76/45 (2018.02) [G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 15/30 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A method for natural language processing comprising:
determining, by a virtual assistant server, automatically a selection of one of a plurality of response channels in a two-way radio communication system based on an intent classification of message data received from a network communication device and an intent classification-response channel mapping;
generating, by the virtual assistant server, response data to the received message data;
establishing, by the virtual assistant server, a communication session with the network communication device based on the determined one of the plurality of response channels; and
transmitting, by the virtual assistant server, the generated response data to the network communication device via the established communication session.