US 12,438,980 B2
Coordinating conveying a reason for a call from a user device
Michael Joseph Frendo, Boulder, CO (US); Alexander John Shockley, Denver, CO (US); Brett Shockley, Bonita Springs, FL (US); Robert Taylor Bartlett, Wheat Ridge, CO (US); and Shmuel Shaffer, Palo Alto, CA (US)
Assigned to Journey.ai, Denver, CO (US)
Filed by Journey.ai, Denver, CO (US)
Filed on Feb. 22, 2023, as Appl. No. 18/113,013.
Claims priority of provisional application 63/312,593, filed on Feb. 22, 2022.
Prior Publication US 2023/0283714 A1, Sep. 7, 2023
Int. Cl. H04M 3/42 (2006.01); H04M 3/436 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01); H04W 4/12 (2009.01); H04W 4/16 (2009.01); H04W 12/06 (2021.01)
CPC H04M 3/42042 (2013.01) [H04M 3/4365 (2013.01); H04M 3/5183 (2013.01); H04M 3/5231 (2013.01); H04W 4/12 (2013.01); H04W 4/16 (2013.01); H04W 12/06 (2013.01); H04M 2203/2038 (2013.01); H04M 2203/256 (2013.01); H04M 2203/609 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving, at an intermediate service device, a message from a user device, the message informative of a second device to participate in a call with a user of the user device and a reason for the call; and
conveying, from the intermediate service device, the user device, the user, and the reason for the call to the second device, wherein the second device initiates the call to the user device and is aware of the user and the reason for the call prior to initiating the call, and wherein the second device provides an attestation that an organization associated with the second device is verified as being the organization they claim to be.