US 12,438,925 B2
Communication with a bank teller
Maxwell Alfred Wiewiorka, Scotland (GB)
Assigned to DIGITAL FIRST HOLDINGS LLC, Atlanta, GA (US)
Filed by DIGITAL FIRST HOLDINGS LLC, Atlanta, GA (US)
Filed on Jun. 30, 2023, as Appl. No. 18/216,652.
Prior Publication US 2025/0007962 A1, Jan. 2, 2025
Int. Cl. H04L 65/1069 (2022.01); G06K 7/14 (2006.01)
CPC H04L 65/1069 (2013.01) [G06K 7/1413 (2013.01); G06K 7/1417 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for establishing a communication link between a mobile device of a user of an ATM and a telecommunications device of a selected remote bank teller, comprising:
detecting, at an ATM, an input event indicating that a user of the ATM wants to communicate with a bank teller;
responsive to detecting the input event, by the ATM, sending a notification to at least one first telecommunications device of a selected remote bank teller indicating that the user wants to communicate and requesting the user to input contact information into the ATM and/or to scan a machine-readable code displayed on the ATM with a mobile device of the user; and
responsive to the user inputting the contact information into the ATM and/or scanning the machine-readable code displayed on the ATM with the mobile device, establishing, by the first telecommunications device or a second telecommunications device of the selected remote bank teller, a communication link with the mobile device of the user for audio communications between the remote bank teller and the user.