US 12,437,157 B2
System and method for content management for a conversational artificial intelligence tool
Dino Paul D'Agostino, Richmond Hill (CA)
Assigned to The Toronto-Dominion Bank, Toronto (CA)
Filed by The Toronto-Dominon Bank, Toronto (CA)
Filed on Jul. 11, 2023, as Appl. No. 18/350,271.
Prior Publication US 2025/0021744 A1, Jan. 16, 2025
Int. Cl. G06F 40/35 (2020.01); G06F 16/3329 (2025.01); G06F 40/166 (2020.01); G06F 40/30 (2020.01); H04L 51/02 (2022.01)
CPC G06F 40/35 (2020.01) [G06F 16/3329 (2019.01); G06F 40/166 (2020.01); G06F 40/30 (2020.01); H04L 51/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An apparatus configured for content management in a conversational artificial intelligence (AI) tool, the apparatus comprising:
a non-transient computer-readable storage medium having executable instructions embodied thereon; and
one or more hardware processors configured to execute the instructions to:
intercept, by the apparatus and from a data communication channel, a conversational AI message being forwarded to or being received from a large language model of the conversational AI tool;
determine, by a plugin manager at the apparatus and based on stored policies, one or more plugins to receive the intercepted conversational AI message, the one or more plugins selected from a plurality of plugins associated with the plugin manager, the plurality of plugins being external to the large language model;
selectively forward, at the apparatus, the conversational AI message to the one or more plugins for processing;
generate, by the apparatus and in association with one or more sentiment analysis engines associated with the one or more plugins, one or more sentiments based on the conversational AI message and a previous conversational AI message, the one or more sentiments being associated with the conversational AI message; and
output, by the plugin manager at the apparatus, a modified conversational AI message based on the one or more sentiments.