US 12,436,977 B2
Apparatus, systems and methods for providing conversational assistance
Nicholas Newell, Centennial, CO (US); and Swapnil Tilaye, Broomfield, CO (US)
Assigned to DISH Network L.L.C., Englewood, CO (US)
Filed by DISH Network L.L.C., Englewood, CO (US)
Filed on Sep. 25, 2023, as Appl. No. 18/473,871.
Application 18/473,871 is a continuation of application No. 17/313,894, filed on May 6, 2021, granted, now 11,803,579.
Application 17/313,894 is a continuation of application No. 16/237,126, filed on Dec. 31, 2018, granted, now 11,017,001, issued on May 25, 2021.
Prior Publication US 2024/0012839 A1, Jan. 11, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/332 (2025.01); G06F 16/3329 (2025.01); G06F 16/338 (2019.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01)
CPC G06F 16/3329 (2019.01) [G06F 16/338 (2019.01); G10L 15/1822 (2013.01); G10L 15/22 (2013.01); G10L 2015/225 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for assisting users of a conversational support system, the method comprising:
receiving, at the conversational support system, an audio stream of a conversation between a first participant of the conversation and a second participant of the conversation;
receiving, at the conversational support system, an image stream of the second participant during the conversation;
identifying the second participant based on at least one voice frequency characteristic of the second participant in the audio stream;
identifying, in the image stream, a gesture or a facial expression being made by the second participant;
identifying an object in the image stream;
generating, at the conversational support system, a conversation queue that describes the object in the image stream and the gesture or the facial expression being made by the second participant; and
communicating the conversation queue from the conversational support system to at least one conversation queue output device associated with the first participant.