| CPC G06F 11/0793 (2013.01) [G06F 11/079 (2013.01)] | 20 Claims |
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1. A method of initiating actions based on analysis of automated fix actions in a telecommunication network management system, the method comprising:
obtaining, by an incident management application executing on a computer system, prior incident reports associated with a plurality of historical incidents from a database, wherein the prior incident reports comprise one or more recommended corrective actions taken or to be taken to resolve the historical incidents;
evaluating, by the incident management application, the prior incident reports to determine at least one of a severity level of the prior incident reports or an effectiveness value of the one or more recommended corrective actions;
prioritizing, by the incident management application, actions to be taken automatically or by NOC personnel based on the severity level and/or the effectiveness value;
training, by the incident management application, a machine learning model to predict a root cause and resolution of similar incidents based on the prior incident reports, the severity level, the effectiveness value of the one or more recommended corrective actions, and the prioritized actions to be taken automatically or by NOC personnel;
receiving, by the incident management application, an active incident report describing an active incident at a cell site;
analyzing, by the incident management application, the active incident report by measuring changes in key performance indicators (KPIs) at the cell site to evaluate a current network performance and service impact at the cell site;
determining, by the incident management application using the trained machine learning model, a corrective action to be taken automatically or by the NOC personnel that is most likely to resolve the active incident report based on the prioritization and historical corrective actions previously performed at the cell site for prior incidents with similar changes in the KPIs at the cell site, wherein the corrective action determined for the current network performance and the service impact at the cell site comprises resetting the cell site to resolve the active incident at the cell site and restore operation at the cell site; and
resetting, by the incident management application, the cell site to resolve the active incident at the cell site and restore operation at the cell site.
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