a computer device, wherein the computer device is associated with a user;

a cloud-based resource communicatively connected to the computer device via a communication network, wherein the cloud-based resource:

receives a one-touch selection to access a drop-in video session;

automatically connects the computer device to the selected drop-in video session, wherein the connection enables the user to participate in a two-way video communication in the drop-in video session,

wherein the computer device accesses software, to enter the one-touch selection to access the drop-in video session; and

wherein the software generates icons corresponding to a unique uniform resource location (URL) for each of the drop-in video sessions.