US 12,107,894 B1
Automated service ticket generation
Cesar Bryan Acosta, Atlanta, GA (US); Faith Alexis Brumfield, Johns Creek, GA (US); Sarah Gichuhi, Dacula, GA (US); Claire Roop, Canton, GA (US); Andrew Warner, Atlanta, GA (US); and Amanda Yang, Snellville, GA (US)
Assigned to State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed by State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed on May 20, 2021, as Appl. No. 17/326,151.
Claims priority of provisional application 63/027,662, filed on May 20, 2020.
Int. Cl. H04L 9/40 (2022.01); H04L 67/5682 (2022.01)
CPC H04L 63/20 (2013.01) [H04L 63/1425 (2013.01); H04L 67/5682 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
a display;
one or more processors; and
computer-readable media storing computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
receiving, from a first computing device via an electronic mail message and via an information technology asset management (ITAM) application, risk data identifying an asset that
will be out of compliance with a policy or a regulation within a period of time;
receiving an input associated with access to a second computing device;
generating, by the ITAM application and based at least in part on the input, a command to generate a service ticket associated with the asset, the command including at least a portion of the risk data;
sending the command to the second computing device;
receiving a first service ticket from the second computing device, the first service ticket being associated with the asset, and the first service ticket including a unique identifier; and
causing, by the ITAM application, at least the unique identifier to be presented on the display.