US 12,107,699 B2
Systems and methods for creation and application of interaction analytics
David Shim, Seattle, WA (US); Elliott Waldron, Seattle, WA (US); and Robert Williams, Seattle, WA (US)
Assigned to Read AI, Inc., Seattle, WA (US)
Filed by Read AI, Inc., Seattle, WA (US)
Filed on Jun. 10, 2022, as Appl. No. 17/838,158.
Application 17/838,158 is a continuation in part of application No. 17/692,555, filed on Mar. 11, 2022, granted, now 11,799,679.
Prior Publication US 2023/0291594 A1, Sep. 14, 2023
Int. Cl. H04L 12/18 (2006.01); H04N 7/14 (2006.01)
CPC H04L 12/1831 (2013.01) [H04L 12/1818 (2013.01); H04L 12/1822 (2013.01); H04N 7/147 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving at least one of a transcript, a video recording, an audio recording, or an audiovisual recording of at least one portion of an interaction;
receiving an audiovisual score for one or more particular portions being examined within the at least one portion of the interaction, the received audiovisual score being based on data received from at least a subset of participants in the interaction;
calculating a reaction metric based on the received audiovisual score by applying a longitudinal analysis and an enterprise analysis for the interaction
displaying the at least one transcript, video recording, audio recording, or audiovisual recording; and
displaying the reaction metric in a location adjacent to the one or more particular portions being examined of the at least one transcript, video recording, audio recording, or audiovisual recording, the reaction metric being configured to be used in assessing sentiment or engagement of the one or more particular portions being examined.