US 11,777,888 B2
User request response method and apparatus, computer-readable storage medium, and device
Zhiguo Zhang, Beijing (CN); Yang Zhang, Beijing (CN); Wenchu Dong, Beijing (CN); Meichao Li, Beijing (CN); and Yuhai Sun, Beijing (CN)
Assigned to BOE TECHNOLOGY GROUP CO., LTD., Beijing (CN)
Appl. No. 17/788,760
Filed by BOE Technology Group Co., Ltd., Beijing (CN)
PCT Filed Sep. 7, 2021, PCT No. PCT/CN2021/116813
§ 371(c)(1), (2) Date Jun. 24, 2022,
PCT Pub. No. WO2022/089005, PCT Pub. Date May 5, 2022.
Claims priority of application No. 202011162731.8 (CN), filed on Oct. 27, 2020.
Prior Publication US 2023/0027245 A1, Jan. 26, 2023
Int. Cl. H04L 51/224 (2022.01); H04L 51/222 (2022.01); H04L 51/226 (2022.01); H04L 51/234 (2022.01); H04L 51/18 (2022.01)
CPC H04L 51/224 (2022.05) [H04L 51/18 (2013.01); H04L 51/222 (2022.05); H04L 51/226 (2022.05); H04L 51/234 (2022.05)] 10 Claims
OG exemplary drawing
 
1. A user request response method, comprising:
when a user request sent by a class I terminal is received, sending notification messages to a plurality of class II terminals according to the user request;
receiving message receipts of the notification messages within a preset time;
selecting a target message receipt from the message receipts according to a preset rule;
determining a class II terminal corresponding to the target message receipt as a target class II terminal,
determining to respond to the user request according to the target class II terminal;
wherein sending the notification messages to the plurality of class II terminals according to the user request comprises:
determining a service type corresponding to the user request;
determining a reference class II terminal matching the service type from the plurality of class II terminals; and
sending the notification message to the reference class II terminal;
wherein sending the notification message to the reference class II terminal comprises:
querying current state corresponding to the reference class II terminal, wherein the current state at least comprises a busy state and an idle state;
determining the reference class II terminal in the idle state as an idle class II terminal;
sending the notification message to the idle class II terminal;
wherein after determining the class II terminal corresponding to the target message receipt as target class II terminal, and the determining to respond to the user request according to the target class II terminal, the method further comprises:
sending a task pickup failure receipt to the idle class II terminal other than the target class II terminal from the idle class II terminals;
sending a task pickup success receipt to th target class II terminal to switch the target class II terminal from the idle state to the busy state until the target class II terminal receives prompt information indicating an end of a consultation;
wherein after receiving the message receipts of the notification messages within the preset time, the method further comprises:
receiving the notification message and displaying a task pickup interface containing the notification message by the idle class II terminal, and if the idle class II terminal detects a user operation of an acceptance control in the task pickup interface, returning the message receipt of the notification message to a server; and
wherein the task pickup interface further comprises a task pickup countdown display area, a triggering time corresponding to the user request, the service type corresponding to the user request, a triggering position corresponding to the user request, and an identity of a class I terminal.