US 11,777,877 B2
Authentication of service requests initiated from a social networking site
Matan Barak, Ra'anana (IL)
Assigned to LIVEPERSON, INC., New York, NY (US)
Filed by LIVEPERSON, INC., New York, NY (US)
Filed on May 28, 2021, as Appl. No. 17/333,563.
Application 17/333,563 is a continuation of application No. 16/126,299, filed on Sep. 10, 2018, granted, now 11,050,687.
Application 16/126,299 is a continuation of application No. 14/543,397, filed on Nov. 17, 2014, granted, now 10,104,020, issued on Oct. 16, 2018.
Application 14/543,397 is a continuation of application No. 12/967,782, filed on Dec. 14, 2010, granted, now 8,918,465, issued on Dec. 23, 2014.
Prior Publication US 2021/0352028 A1, Nov. 11, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/04 (2022.01); H04L 9/40 (2022.01); G06Q 30/0601 (2023.01); H04L 43/08 (2022.01); H04L 67/306 (2022.01)
CPC H04L 51/04 (2013.01) [G06Q 30/0609 (2013.01); H04L 43/08 (2013.01); H04L 63/102 (2013.01); H04L 63/126 (2013.01); H04L 67/306 (2013.01)] 15 Claims
OG exemplary drawing
 
1. A computer-implemented method, comprising:
monitoring one or more messages posted by an originating device on a first social networking website, wherein the originating device on the first social networking website is operated by a user that authored the one or more messages, and wherein the user is associated with a first user profile of the first social networking website;
identifying one or more criteria within the one or more messages, wherein the one or more criteria are associated with content of the one or more messages, and wherein the content includes one or more keywords corresponding to a third party entity unassociated with the first social networking website;
generating a response message to the one or more messages based on the criteria, wherein the response message includes data for actuating transmission of a service request to a designated recipient device corresponding to the criteria and a link selectable to connect the originating device to a device of the third party entity;
retrieving a second user profile of the user from a second social networking website;
aggregating the first user profile with the second user profile into an aggregated user profile stored in memory; and
transmitting the response message, wherein the response message is transmitted using the second social networking website indicated by the aggregated user profile.