US 11,777,801 B1
Change management system with monitoring, alerting, and trending for information technology environment
Donald Nelson Berg, Destin, FL (US); David Owens, Holly Springs, MS (US); James Austin Adams, San Antonio, TX (US); and Thomas Alexander Hoffman, Grapevine, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on Sep. 13, 2022, as Appl. No. 17/944,160.
Application 17/944,160 is a continuation of application No. 17/085,028, filed on Oct. 30, 2020, granted, now 11,477,077.
Claims priority of provisional application 62/928,275, filed on Oct. 30, 2019.
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 41/0816 (2022.01); H04L 41/085 (2022.01); H04L 41/0806 (2022.01); H04L 41/0604 (2022.01); H04L 41/0866 (2022.01); H04L 41/0893 (2022.01); G06F 11/30 (2006.01)
CPC H04L 41/0816 (2013.01) [G06F 11/3079 (2013.01); H04L 41/0613 (2013.01); H04L 41/085 (2013.01); H04L 41/0806 (2013.01); H04L 41/0866 (2013.01); H04L 41/0893 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
determining a change to a configuration item configured to operate in an information technology (IT) network,
wherein the change to the configuration item is determined using machine learning to identify at least one key term within software code of the configuration item indicating the change;
in response to determining the change to the configuration item,
sending, to a configuration management database (CMDB), a message that updates the CMDB based on the change to the configuration item; and
sending a monitor configuration for the configuration item to a plurality of monitoring software tools operating on a plurality of servers, wherein each monitoring software tool is configured to monitor the configuration item based on the monitor configuration.