US 11,777,787 B2
Video-based maintenance method, maintenance terminal, server, system and storage medium
Yanju Shao, Beijing (CN)
Assigned to Beijing Jingdong Zhenshi Information Technology Co., Ltd., Beijing (CN)
Appl. No. 17/758,248
Filed by BEIJING JINGDONG ZHENSHI INFORMATION TECHNOLOGY CO., LTD., Beijing (CN)
PCT Filed Dec. 16, 2020, PCT No. PCT/CN2020/136947
§ 371(c)(1), (2) Date Jun. 30, 2022,
PCT Pub. No. WO2021/135951, PCT Pub. Date Jul. 8, 2021.
Claims priority of application No. 202010003243.6 (CN), filed on Jan. 2, 2020.
Prior Publication US 2023/0027133 A1, Jan. 26, 2023
Int. Cl. H04L 41/0631 (2022.01); H04L 41/0677 (2022.01); H04L 41/50 (2022.01)
CPC H04L 41/0631 (2013.01) [H04L 41/0677 (2013.01); H04L 41/509 (2013.01)] 12 Claims
OG exemplary drawing
 
1. A video-based maintenance method, wherein a maintenance terminal is communicatively connected to a server and a client, and the method comprises:
receiving, by the maintenance terminal, a maintenance order sent by the server, wherein the maintenance order is generated according to a maintenance request sent by the client, the maintenance request comprises fault description information, and the maintenance order comprises customer information, faulty product information and fault information; and wherein the faulty product information comprises at least one of a product model, a production batch, a video clip of a component, an image of a component, and a factory parameter of the product, and the fault information comprises one or more troubleshooting points; and wherein the one or more troubleshooting points are obtained by the server by matching the fault description information and the faulty product information with historical reference data after obtaining the fault description information and the faulty product information;
receiving, by the maintenance terminal, a video stream sent by the client; and
recording, by the maintenance terminal, troubleshooting information of the troubleshooting points, and sending the troubleshooting information to the server.