CPC G10L 15/183 (2013.01) [G10L 15/22 (2013.01); G10L 15/26 (2013.01); G10L 2015/223 (2013.01)] | 17 Claims |
1. A computer-implemented method of optimizing natural language processing of voice interaction data in product/service categorization and product/service application, comprising:
receiving, from a voice interaction device through a context discovery interface, user voice data corresponding to a user;
performing, with an NLP engine, natural language processing of the user voice data to determine a context category;
selecting, with an AI engine, one of a plurality of context-specific applier interfaces based on the context category;
automatically transitioning, with the AI engine, to said one of the plurality of context-specific applier interfaces;
interacting, via the AI engine, with the user via a voice interaction to initiate the product/service application;
converting the user voice data to converted text;
parsing the converted text into a plurality of parsed data segments;
searching a plurality of context databases to determine if a match exists between each of the plurality of parsed data segments and each of the plurality of context databases; and
generating a demarcation point in the converted text at a point at which the match was determined.
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