US 11,776,032 B2
Customer service tool
Julie Marchant, Minneapolis, MN (US); Hemachandra Patnaik Urlam, Bengaluru (IN); Vijaya Bhatk, Bengaluru (IN); and Eric Montag, Minneapolis, MN (US)
Assigned to Target Brands, Inc., Minneapolis, MN (US)
Filed by Target Brands, Inc., Minneapolis, MN (US)
Filed on May 24, 2021, as Appl. No. 17/328,589.
Application 17/328,589 is a continuation of application No. 16/599,997, filed on Oct. 11, 2019, granted, now 11,042,918.
Prior Publication US 2021/0279782 A1, Sep. 9, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/06 (2023.01); G06Q 30/0601 (2023.01); G06Q 30/01 (2023.01)
CPC G06Q 30/0613 (2013.01) [G06Q 30/01 (2013.01); G06Q 30/0633 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
one or more processors;
a memory subsystem comprising at least one memory system communicatively connected to the one or more processors, the at least one memory system storing program instructions including a customer service tool, the program instructions being executable by the one or more processors to cause the system to:
responsive to receiving identification data of a plurality of customers and validation information of the customer service agent, generate a user interface presentable at a remote customer service agent device, the user interface including a plurality of session displays presented concurrently within the user interface, each session display of the plurality of session displays associated with a respective one of the plurality of customers, and wherein at least one of the plurality of session displays includes:
a customer account interface including customer account information associated with the respective customer of the plurality of customers and order information associated with an order made by the respective customer, wherein the customer account information is associated with the identification data of the respective customer, the customer account interface having an appearance corresponding to a customer view of the customer account information; and
an administrative option selectable by the customer service agent to cancel the order, wherein the administrative option is unavailable to the respective customer; and
in response to the customer service agent actively engaging with an active session among the plurality of session displays, display a visual indicator within the generated user interface presentable at the remote customer service agent device to indicate that the customer service agent is presently actively engaged with the session display from among the plurality of session displays associated with the active session.