US 11,775,891 B2
Omnichannel, intelligent, proactive virtual agent
Stephen Brown, Singapore (SG); Martin Reber, Remetschwil (CH); Vijeta Avijeet, Dübendorf (CH); and Josselyn Boudett, Clearwater, FL (US)
Assigned to Telepathy Labs, Inc., Tampa, FL (US)
Filed by Telepathy Labs, Inc., Tampa, FL (US)
Filed on Jul. 31, 2018, as Appl. No. 16/50,181.
Claims priority of provisional application 62/687,870, filed on Jun. 21, 2018.
Claims priority of provisional application 62/540,911, filed on Aug. 3, 2017.
Prior Publication US 2019/0042988 A1, Feb. 7, 2019
Int. Cl. G06Q 10/0631 (2023.01); G06N 5/022 (2023.01); G06F 9/54 (2006.01); G06N 20/00 (2019.01); G06F 16/9535 (2019.01)
CPC G06Q 10/0631 (2013.01) [G06F 9/547 (2013.01); G06F 16/9535 (2019.01); G06N 5/022 (2013.01); G06N 20/00 (2019.01)] 24 Claims
OG exemplary drawing
 
1. A system comprising:
a world model comprising a knowledge graph, the knowledge graph representing a portion of enterprise knowledge;
an artificial intelligence agent system that uses the world model to facilitate responding to a query with enterprise domain-directed dialog by defining where in an enterprise system relevant data to the query is found;
an enterprise system in communication with the artificial intelligence agent system and for providing enterprise specific information for the enterprise domain-directed dialog associated with the query being processed by the artificial intelligence agent system; and
a client system that facilitates human interaction with the artificial intelligence agent system with a speech input.