US 11,775,848 B2
Intelligent agent
Sandeep Kumar Chauhan, Hyderabad (IN); Sneha Padiyar, East Mumbai (IN); and Nandini Rathaur, Hyderabad (IN)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Jun. 13, 2022, as Appl. No. 17/838,958.
Application 17/838,958 is a continuation of application No. 16/913,530, filed on Jun. 26, 2020, granted, now 11,403,537.
Prior Publication US 2022/0309369 A1, Sep. 29, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 15/16 (2006.01); G06N 5/04 (2023.01); G06N 20/00 (2019.01); G06F 16/25 (2019.01)
CPC G06N 5/04 (2013.01) [G06F 16/252 (2019.01); G06N 20/00 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A system, comprising:
a computing device comprising a data store storing historical decisioning information;
a computing platform comprising:
at least one processor;
a communication interface communicatively coupled via a network to the computing device; and
memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
identify, automatically by a machine learning module and based on aggregated information received from a plurality of information channels, relevant information for automatic decisioning;
identify, by the machine learning module and based on a knowledge base and the relevant information, an executable action to be performed by an application associated with the computing platform;
generate, based on the historical decisioning information, a confidence level associated with initiating the executable action by the application, wherein the confidence level corresponds to a user satisfaction with performance of the executable action by the application;
cause execution, by a decision processing module and based on the confidence level, a decision threshold, and user permission information, of the executable action at a system of the computing platform associated with the executable action; and
update, via the network, the historical decisioning information with decisioning information associated with the executable action initiated at the system of the computing platform, wherein the decisioning information comprises a description of the executable action, the confidence level, the decision threshold, and user feedback associated with the executable action.