US 11,775,373 B2
System for deciphering and unblocking of applications
Abhinay Tukaram Shete, Plainsboro, NJ (US); Pankaj Dhannalal Dahat, Plainsboro, NJ (US); Rahul Ramesh Dixit, Ewing, NJ (US); Suyog Subhash Gambhirrao, Ewing, NJ (US); and Anish Wilson Maliackal, Ewing, NJ (US)
Assigned to BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed by BANK OF AMERICA CORPORATION, Charlotte, NC (US)
Filed on Jun. 17, 2019, as Appl. No. 16/443,074.
Prior Publication US 2020/0394097 A1, Dec. 17, 2020
Int. Cl. G06F 11/00 (2006.01); G06F 11/07 (2006.01); H04L 9/06 (2006.01); G06N 5/025 (2023.01); G06F 11/32 (2006.01)
CPC G06F 11/0784 (2013.01) [G06F 11/0706 (2013.01); G06F 11/0775 (2013.01); G06F 11/0787 (2013.01); G06F 11/0793 (2013.01); G06F 11/327 (2013.01); G06N 5/025 (2013.01); H04L 9/0618 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A system for deciphering and unblocking of applications, the system comprising:
a memory device with computer-readable program code stored thereon;
a communication device, wherein the communication device is configured to establish operative communication with a plurality of networked devices via a communication network;
a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute the computer-readable program code to:
identify an error presentation to a user while the user is performing an action on an entity application, wherein the error presentation is an indication of a technical error occurring and wherein the error presentation is presented to the user via a user device;
identify the technical error associated with the error presentation;
analyze user historic actions performed when the technical error was triggered to identify a technical error obfuscation;
extract an alternative approach from a rules depository that matches the technical error associated with the error presentation, wherein the alternative approach is generated via machine learning applied to the user historic actions, generating instructions and step by step instructions for completing a work around;
transmit the extracted alternative approach to a user facing virtual system, wherein the user facing virtual system comprises accessing the user device and displaying audibly and virtually the step by step instructions for completing the work around;
display the alternative approach to the user via invasion and display on the user device; and
provide real-time step by step processing to the user via the alternative approach for error obfuscation in real-time during the action on the entity application.