US 12,417,419 B2
Methods and systems for directing communications
Jianwei Chen, Xiamen (CN); Weiming Li, Xiamen (CN); and Yanrong Huang, Xiamen (CN)
Assigned to RingCentral, Inc., Belmont, CA (US)
Filed by RingCentral, Inc., Belmont, CA (US)
Filed on Jan. 5, 2023, as Appl. No. 18/093,580.
Application 18/093,580 is a continuation of application No. 16/944,729, filed on Jul. 31, 2020, granted, now 11,580,469.
Prior Publication US 2023/0145239 A1, May 11, 2023
Int. Cl. G06Q 10/0631 (2023.01); G06F 16/9035 (2019.01); H04L 51/043 (2022.01); H04L 67/50 (2022.01)
CPC G06Q 10/06312 (2013.01) [G06F 16/9035 (2019.01); G06Q 10/063118 (2013.01); H04L 51/043 (2013.01); H04L 67/535 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for improving communication in a digital collaboration environment the method comprising:
receiving, in the digital collaboration environment, a digital communication from a source device directed to a device associated with a first user;
causing to determine in real time that the first user is unavailable in the digital collaboration environment based on a delineation of a current geographical location of the first user with respect to a historical geographical location associated with the first user;
in response to determining that the first user is unavailable:
automatically transcribing a content of the digital communication to text if the content of the digital communication is not already in text form;
automatically determining, without participation of the first user, a second user to provide a response to the digital communication on behalf of the first user based on a proximity of a device associated with the first user to a device associated with the second user for a predefined time and further based on pre-existing digital attributes obtained from a database and the automatically transcribed content of the digital communication or based on the pre-existing digital attributes obtained from the database and the content of the digital communication if already in text form;
wherein the pre-existing digital attributes include (a) past communications between the first user and the second user that are searched through using search algorithms associated with a text search, (b) shared projects between the first and second users, (c) job titles of the first user and the second user, and (d) a supervisory relationship between the first user and the second user; and
transmitting a notification signal including an identity of a source associated with the source device and an identity of the first user, to a device associated with the second user, wherein the notification signal is configured to be rendered on the device associated with the second user.