US 12,086,500 B2
Device management system, information processing method, information processing server, and non-transitory recording medium
Yoshihiko Shimohira, Kanagawa (JP); and Susumu Fujioka, Kanagawa (JP)
Assigned to Ricoh Company, Ltd., Tokyo (JP)
Filed by Yoshihiko Shimohira, Kanagawa (JP); and Susumu Fujioka, Kanagawa (JP)
Filed on Mar. 3, 2023, as Appl. No. 18/178,035.
Claims priority of application No. 2022-044210 (JP), filed on Mar. 18, 2022.
Prior Publication US 2023/0297313 A1, Sep. 21, 2023
Int. Cl. G06F 3/14 (2006.01); G06F 3/04883 (2022.01); H04L 65/401 (2022.01); H04L 65/403 (2022.01)
CPC G06F 3/1454 (2013.01) [G06F 3/04883 (2013.01); H04L 65/4015 (2013.01); H04L 65/403 (2013.01)] 13 Claims
OG exemplary drawing
 
1. A device management system comprising:
a display device including first circuitry configured to display a display area for displaying an object input by an operator;
an image-capturing device including second circuitry configured to acquire an operator image including an image of at least a portion of the display device and at least a portion of an operator; and
an information processing server including third circuitry configured to transmit the operator image acquired by the image-capturing device to a terminal to enable sharing of the display area between the display device and the terminal, wherein
the terminal includes a terminal apparatus at one site, the terminal apparatus at the one site being installed at a site where the image-capturing device and the display device are installed,
the first circuitry of the display device is configured to transmit, in response to detecting an operation performed by the operator on the display device, a detection notification for the operation to the terminal apparatus at the one site, the terminal apparatus being configured to transmit a request for acquiring the operator image to the image-capturing device,
the second circuitry of the image-capturing device is configured to transmit the operator image to the terminal apparatus at the one site, and
the first circuitry of the display device is configured to transmit, to the information processing server, the operator image received from the terminal apparatus at the one site and an object displayed at the display device.