US 12,411,656 B2
Intelligent voice response systems and methods
Michael Steven Watson, Delaware, OH (US); Tai-Yip Kwok, Jersey City, NJ (US); and Michael O'Connor, Northbrook, IL (US)
Assigned to Allstate Insurance Company, Northbrook, IL (US)
Filed by Allstate Insurance Company, Northbrook, IL (US)
Filed on Oct. 20, 2023, as Appl. No. 18/491,238.
Claims priority of provisional application 63/418,117, filed on Oct. 21, 2022.
Prior Publication US 2024/0134598 A1, Apr. 25, 2024
Prior Publication US 2024/0231753 A9, Jul. 11, 2024
Int. Cl. G08B 21/00 (2006.01); B60Q 9/00 (2006.01); G06F 3/16 (2006.01); G06N 3/006 (2023.01)
CPC G06F 3/167 (2013.01) [B60Q 9/00 (2013.01); G06N 3/006 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A vehicle notification system, the system comprising:
at least one processor communicatively coupled to a network;
an interactive voice response system within a vehicle;
a memory communicatively coupled to the at least one processor and the interactive voice response system; and
one or more machine readable instructions stored in the memory that cause the vehicle notification system to perform at least the following when executed by the at least one processor:
receive an automated input comprising at least two of the following: a vehicle metric of the vehicle, a driving score of a user of the vehicle, a driving time during a trip of the vehicle, a geographical location of the vehicle, an adverse weather event within a predetermined distance of the vehicle, a historical driving route of the vehicle, a predicted driving route of the vehicle within a first predetermined period of time, or a sound within a predetermined distance of the vehicle;
generate, via an artificial intelligence component communicatively coupled to the interactive voice response system within the vehicle and based on the received automated input, an action;
implement the action, via the interactive voice response system within the vehicle, to at least one of aid or interact with the user within the vehicle;
determine reception of an affirmative response within a second predetermined period of time to the action as implemented; and
generate an alert to the user by the interactive voice response system based on the affirmative response.