US 12,081,828 B2
Systems and methods for playing media assets stored on a digital video recorder in performing customer service or messaging
John D. Barbieri, Littleton, CO (US)
Assigned to DISH Network L.L.C., Englewood, CO (US)
Filed by DISH Network L.L.C., Englewood, CO (US)
Filed on Jun. 2, 2020, as Appl. No. 16/890,783.
Prior Publication US 2021/0377595 A1, Dec. 2, 2021
Int. Cl. H04N 21/434 (2011.01); H04N 21/234 (2011.01); H04N 21/2362 (2011.01); H04N 21/262 (2011.01); H04N 21/433 (2011.01); H04N 21/4784 (2011.01)
CPC H04N 21/4345 (2013.01) [H04N 21/23424 (2013.01); H04N 21/2362 (2013.01); H04N 21/26241 (2013.01); H04N 21/4331 (2013.01); H04N 21/4784 (2013.01)] 13 Claims
OG exemplary drawing
 
1. A method in a media asset presentation system, the method comprising:
receiving, by one or more processors, an indication of a condition for contacting a user of a receiving device being satisfied;
in response to the receiving of the indication of the condition for contacting the user of the receiving device being satisfied, determining, by one or more processors, whether to automatically play, as or in conjunction with a customer service message to the user, a media asset stored on the receiving device, wherein the determining whether to automatically play the media asset stored on the receiving device is based on metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device, and wherein the metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device includes a service identifier (Service ID) associated with the condition for contacting the user and the media asset; and
automatically playing, by one or more processors, the media asset as or in conjunction with a customer service message to the user based on the determination;
wherein:
the receiving device comprises a television receiver;
the condition comprises a condition indicating a problem with the television receiver or service to the television receiver; and
the media asset comprises the customer service message to the user such that the media asset provides guidance on how to resolve the problem with the television receiver or service to the television receiver;
the service ID indicates a channel of the television receiver on which to present the media asset;
the determining whether to automatically play the media asset includes identifying the media asset stored on the receiving device via the Service ID; and
the receiving the indication of the condition for contacting the user of the receiving device being satisfied includes receiving an indication regarding a television broadcast signal loss to the receiving device.