US 12,081,702 B2
Selecting a target queue for an electronic communication
Selvakannan Dhandapani, Glen Allen, VA (US); Srividya Bodduluri, Glen Allen, VA (US); Gregory C. Deignan, Midlothian, VA (US); Casey M. Minner, Brightwood, VA (US); Christine H. Lindsey, Midlothian, VA (US); and Narasimhan Mepperla, Moseley, VA (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Oct. 19, 2023, as Appl. No. 18/490,184.
Application 18/490,184 is a continuation of application No. 18/185,553, filed on Mar. 17, 2023, granted, now 11,818,294.
Application 18/185,553 is a continuation of application No. 17/659,344, filed on Apr. 15, 2022, granted, now 11,616,881, issued on Mar. 28, 2023.
Application 17/659,344 is a continuation of application No. 17/200,217, filed on Mar. 12, 2021, granted, now 11,310,366, issued on Apr. 19, 2022.
Claims priority of provisional application 63/154,403, filed on Feb. 26, 2021.
Prior Publication US 2024/0048656 A1, Feb. 8, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/523 (2006.01); G06F 16/906 (2019.01); G06F 16/953 (2019.01); G06Q 30/016 (2023.01); G06Q 30/02 (2023.01); H04M 3/51 (2006.01); H04L 67/10 (2022.01)
CPC H04M 3/523 (2013.01) [G06F 16/906 (2019.01); G06F 16/953 (2019.01); G06Q 30/016 (2013.01); G06Q 30/0281 (2013.01); H04M 3/5166 (2013.01); H04L 67/10 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A first device, comprising:
one or more memories; and
one or more processors, coupled to the one or more memories, configured to:
determine, based on a first set of rules, a classification associated with an objective related to a communication between a second device and a third device and associated with a feature related to a first user associated with the second device;
select, based on a second set of rules, based on the objective, and based on the feature, a queue, from a plurality of queues, to be associated with the communication;
select, based on an association between a second user, associated with the third device, and the queue, the second user from a plurality of second users; and
transmit an instruction to establish the communication between the second device and the third device.