US 12,081,701 B2
AI-based compliance and preference system
Pierre St-Cyr, Laval (CA); and Ran Ezerzer, Alcobendas (ES)
Assigned to Thrio, Inc., Calabasas, CA (US)
Filed by Thrio, Inc., Calabasas, CA (US)
Filed on Sep. 26, 2023, as Appl. No. 18/475,043.
Application 18/475,043 is a continuation of application No. 18/114,220, filed on Feb. 24, 2023, granted, now 11,805,205.
Application 18/114,220 is a continuation of application No. 17/488,991, filed on Sep. 29, 2021, granted, now 11,611,657, issued on Mar. 21, 2023.
Application 17/488,991 is a continuation of application No. 16/941,416, filed on Jul. 28, 2020, granted, now 11,196,861, issued on Dec. 7, 2021.
Application 16/941,416 is a continuation of application No. 16/600,006, filed on Oct. 11, 2019, granted, now 10,750,017, issued on Aug. 18, 2020.
Application 16/600,006 is a continuation of application No. 16/192,253, filed on Nov. 15, 2018, granted, now 10,530,930, issued on Jan. 7, 2020.
Claims priority of provisional application 62/587,786, filed on Nov. 17, 2017.
Prior Publication US 2024/0022664 A1, Jan. 18, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G06F 16/9035 (2019.01); G06N 20/00 (2019.01); G06Q 30/01 (2023.01)
CPC H04M 3/5175 (2013.01) [G06F 16/9035 (2019.01); G06N 20/00 (2019.01); G06Q 30/01 (2013.01); H04M 3/5158 (2013.01)] 13 Claims
OG exemplary drawing
 
1. A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the method comprising:
storing a plurality of AI templates, each of which is associated with one or more AI routines;
generating a campaign object associating one or more of the AI templates with a tenant enterprise;
scanning a communication between a customer and a bot to categorize an attribute of the customer; and
triggering an escalation on a target legacy customer outreach platform of the tenant enterprise to move the communication between the customer and the bot to a live dialog between the customer and an agent based on the attribute of the customer.