US 12,081,630 B2
Generating and providing enhanced user interfaces by implementing data, AI, intents and personalization (DAIP) technology
Prashanth Vallabhaneni, Chadds Ford, PA (US); Diane S. Cannato, Palm City, FL (US); Rosheny Edathil, Little Elm, TX (US); Satyabrata Pradhan, Hyderabad (IN); Sridhar Viswanathan, Hyderabad (IN); and Ashwin Kumar Yedte, Hyderabad (IN)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Dec. 2, 2021, as Appl. No. 17/540,961.
Prior Publication US 2023/0179672 A1, Jun. 8, 2023
Int. Cl. H04L 67/50 (2022.01); G06N 20/00 (2019.01); G07F 19/00 (2006.01); H04L 67/306 (2022.01); H04L 67/55 (2022.01); H04M 3/493 (2006.01)
CPC H04L 67/535 (2022.05) [G06N 20/00 (2019.01); G07F 19/206 (2013.01); H04L 67/306 (2013.01); H04L 67/55 (2022.05); H04M 3/493 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computing platform, comprising:
at least one processor;
a communication interface communicatively coupled to the at least one processor; and
memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive, via the communication interface, from enterprise computing infrastructure associated with an enterprise organization, first unstructured activity data associated with a first enterprise communication channel of the enterprise organization;
identify one or more user intents by applying an intent discovery model to the first unstructured activity data associated with the first enterprise communication channel;
generate status tracking information based on identifying the one or more user intents; and
store, in a consolidated event repository, the status tracking information generated based on identifying the one or more user intents, wherein storing the status tracking information in the consolidated event repository causes the status tracking information to be exposed to multiple computer systems associated with different enterprise communication channels of the enterprise organization.