US 12,079,797 B2
Smart card with built-in support provisioning mechanism
Saurabh Gupta, New Delhi (IN)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Mar. 24, 2022, as Appl. No. 17/703,002.
Application 17/703,002 is a continuation of application No. 16/896,488, filed on Jun. 9, 2020, granted, now 11,321,703.
Prior Publication US 2022/0215379 A1, Jul. 7, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 20/34 (2012.01); G06K 19/07 (2006.01); G06K 19/077 (2006.01); G06Q 30/02 (2023.01); H04N 7/14 (2006.01)
CPC G06Q 20/341 (2013.01) [G06K 19/0702 (2013.01); G06K 19/07701 (2013.01); G06Q 20/357 (2013.01); G06Q 30/0281 (2013.01); H04N 7/141 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A dedicated smart payment instrument with built-in support provisioning mechanisms, said instrument comprising:
a microprocessor;
a display screen;
one or more sensors, said sensors comprising a camera, a microphone, and/or a tactile sensor;
a power source for the microprocessor, the display screen, and the sensors;
a wireless communication element configured to provide wireless communication between the instrument and a central system; and
a non-transitory memory storing computer-executable instructions, that, when run on the microprocessor, are configured to:
receive a request from a user of the instrument, via the sensors, to initiate a support session;
transmit the request to the central system via the wireless communication element;
receive, from the central system, support session data; and
display, on the display screen, information based on the support session data;
wherein, in response to the request:
the instrument transmits the request to the central system;
the central system generates a scheduled time for the support session;
the instrument receives the scheduled time from the central system;
the instrument displays the scheduled time via the display screen; and
at the scheduled time, the instrument hosts the support session.