US 12,407,779 B2
Distributing queries to agent group devices
Yongxiang Dai, Hefei (CN); Xu Hua Li, San Jose, CA (US); and Fengkai Zhang, Hefei (CN)
Assigned to Zoom Communications, Inc., San Jose, CA (US)
Filed by Zoom Communications, Inc., San Jose, CA (US)
Filed on Jun. 14, 2024, as Appl. No. 18/743,836.
Application 18/743,836 is a continuation of application No. 18/296,736, filed on Apr. 6, 2023, granted, now 12,022,030.
Application 18/296,736 is a continuation of application No. 17/390,617, filed on Jul. 30, 2021, granted, now 11,637,931, issued on Apr. 25, 2023.
Prior Publication US 2024/0333838 A1, Oct. 3, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/00 (2024.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01)
CPC H04M 3/5236 (2013.01) [H04M 3/5175 (2013.01); H04M 3/5237 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
obtaining, using one or more processors, status information indicating a current number of agents of an agent group that are available for query handling;
determining, using the one or more processors, to limit a distribution of a number of queries to a subset of the number of queries based on the current number of agents; and
distributing, using the one or more processors, the subset of the number of queries to devices of agents of the current number of agents.