US 12,407,686 B2
Biometric access to service providers
Jonathan Regalado, Lynnwood, WA (US); Kirk W. McGettigan, Bellevue, WA (US); Sheetal Guttigoli, Bellevue, WA (US); and Dustin Martinka, Issaquah, WA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Mar. 2, 2023, as Appl. No. 18/116,605.
Application 18/116,605 is a continuation of application No. 17/071,471, filed on Oct. 15, 2020, granted, now 11,616,778.
Prior Publication US 2023/0254307 A1, Aug. 10, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 29/06 (2006.01); H04L 9/40 (2022.01)
CPC H04L 63/0861 (2013.01) 20 Claims
OG exemplary drawing
 
1. A method of authenticating a user for services comprising:
receiving a service request for the services from the user at a service receiver;
determining if the service request is directed to a known help address;
determining if authorization is needed by matching the service request to a list of known service addresses;
receiving, via a display interface, an indication of an acceptance to use a biometric verification app to access the services;
providing, via the display interface, an option to select the biometric verification app as a default authentication app for future service requests to the known help address that require authentication;
receiving a selection from the user, via the display interface, to set the biometric verification app as the default authentication app for future service requests to the known help address that require authentication;
setting the biometric verification app as the default authentication app for future service requests to the known help address that require authentication;
in response to the service request being directed to the known help address,
receiving a biometric input from the user via the biometric verification app;
determining whether the biometric input is over a determined comparison threshold to a known biometric signature for the user;
connecting the service request to a service agent;
accessing data related to the service request for the user to present to the service agent; and
displaying the data related to the service request for the user to the service agent on a user interface.