US 12,406,232 B2
Building management system with generative AI-based automated flexible customer report generation and standardization
Julie J. Brown, Yardley, PA (US); Young M. Lee, Old Westbury, NY (US); Rajiv Ramanasankaran, San Jose, CA (US); Sastry KM Malladi, Fremont, CA (US); Michael Tenbrock, Dachsen (CH); Levent Tinaz, Tampa Bay, FL (US); Samuel A. Girard, Kenosha, WI (US); David S. Elario, Hartland, WI (US); Juliet A. Pagliaro Herman, Waukesha, WI (US); Miguel Galvez, Westford, MA (US); Trent M. Swanson, Wellington, FL (US); John F. Kuchler, Muskego, WI (US); Deepak Budhiraja, Ashburn, VA (US); Daniela M. Natali, Kensington, MD (US); Josip Lazarevski, Zurich (CH); Scott Deering, Milwaukee, WI (US); Gary W. Gavin, Franklin, WI (US); Kristen Sheppard-Guzelaydin, West Chester, PA (US); James Young, Cork (IE); Prashanthi Sudhakar, San Francisco, CA (US); Kaleb Luedtke, West Bend, WI (US); Karl F. Reichenberger, Mequon, WI (US); Wenwen Zhao, Santa Clara, CA (US); Adam R. Grabowski, Brookfield, WI (US); Lauren C. Dern, Fox Point, WI (US); Nicole A. Madison, Milwaukee, WI (US); Dana S. Petersen, Milwaukee, WI (US); Nevin L. Forry, York, PA (US); Pedriant Pena, Groveland, MA (US); Ghassan R. Hamoudeh, San Marcos, CA (US); and Ryan G. Danielson, Castle Rock, CO (US)
Assigned to TYCO FIRE & SECURITY GMBH, Neuhausen am Rheinfall (CH)
Filed by Tyco Fire & Security GmbH, Neuhausen am Rheinfall (CH)
Filed on Apr. 11, 2024, as Appl. No. 18/633,049.
Claims priority of provisional application 63/470,078, filed on May 31, 2023.
Claims priority of provisional application 63/458,871, filed on Apr. 12, 2023.
Prior Publication US 2024/0346458 A1, Oct. 17, 2024
Int. Cl. G06Q 10/20 (2023.01); G06F 40/103 (2020.01); G06Q 50/163 (2024.01)
CPC G06Q 10/20 (2013.01) [G06F 40/103 (2020.01); G06Q 50/163 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving, by one or more processors, an unstructured service report corresponding to a service request handled by one or more technicians for servicing building equipment, the unstructured service report comprising unstructured data not conforming to a predetermined format or conforming to a plurality of different predetermined formats;
extracting, by the one or more processors, a set of standards from one or more technical documents associated with the building equipment; and
automatically generating, by the one or more processors using a generative AI model, a structured service report in the predetermined format for delivery to a customer associated with the building equipment, wherein generating the structured service report in the predetermined format comprises standardizing the structured service report to comply with the set of standards extracted from the one or more technical documents associated with the building equipment.