US 12,405,811 B2
System and method to capture digital experiences to support guided training, process and procedures and job aids
Jamie Novak, Sunbury, OH (US); Paul D Magasiny, Kennett Square, PA (US); and David Selph, Darien, CT (US)
Assigned to JPMORGAN CHASE BANK, N.A., New York, NY (US)
Filed by JPMorgan Chase Bank, N.A., New York, NY (US)
Filed on Jun. 13, 2023, as Appl. No. 18/209,176.
Prior Publication US 2024/0419462 A1, Dec. 19, 2024
Int. Cl. G06F 9/451 (2018.01); G06F 11/3604 (2025.01); G06F 11/3668 (2025.01); G06Q 10/063 (2023.01); G06Q 10/067 (2023.01)
CPC G06F 9/453 (2018.02) [G06F 11/3612 (2013.01); G06F 11/3684 (2013.01); G06F 11/3688 (2013.01); G06Q 10/063 (2013.01); G06Q 10/067 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for systemically and dynamically capturing digital experiences by utilizing one or more processors along with allocated memory, the method comprising:
defining customer journeys;
defining corresponding validation steps needed to accomplish the defined customer journey;
building test scenarios corresponding to the defined validation steps;
defining, in response to building the test scenarios, test execution parameters;
executing, by utilizing a test execution platform, the test scenarios for testing a system based on the test execution parameters;
executing, by utilizing the test execution platform, the defined validation steps;
capturing, by utilizing the test execution platform, screenshots and videos of the test associated with each digital experience, wherein links to each test step is captured to provide ability to later link the test step to a narrative which is displayed to the end user via a user interface;
feeding the defined validation steps, in response to a positive test result, into a capture process that automatically navigates the system under test and captures resulting screenshots and videos of the test to support the defined customer journey including highlights on image of user required selections; and
storing the validation steps, test scenarios and resulting screenshots and videos on to a database, wherein the resulting screenshots and videos are accessed by an application that an end user leverages to see digital experiences to facilitate the customer journey.