US 12,075,325 B2
System and method for implementing a softphone emergency dialing architecture
Jigar Ajay Kothari, West New York, NJ (US); Russell Austin, London (GB); Suresh Thankappan, Shrewsbury, MA (US); and Hernán P. Seoane, Jersey City, NJ (US)
Assigned to JPMORGAN CHASE BANK, N.A., New York, NY (US)
Filed by JPMorgan Chase Bank, N.A., New York, NY (US)
Filed on Aug. 29, 2022, as Appl. No. 17/897,970.
Application 17/897,970 is a continuation of application No. 17/168,912, filed on Feb. 5, 2021, granted, now 11,445,352.
Claims priority of provisional application 62/970,299, filed on Feb. 5, 2020.
Prior Publication US 2022/0417721 A1, Dec. 29, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04W 4/90 (2018.01)
CPC H04W 4/90 (2018.02) 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for contacting emergency services in a remote region that is different from a home region using a softphone emergency dialing system, the computer-implemented method comprising:
receiving, at a communication interface in the remote region, an emergency communication originating from a softphone application executing on a communication device, the software application being registered in the home region;
validating, by a computer processor, the emergency communication with a network switch identifier;
accessing a database to identify an originator of the emergency communication, including current location data;
routing, via a cloud communication platform, the emergency communication to a regional session border controller; and
executing, by the computer processor, the emergency communication with a local calling number associated with the remote region,
wherein the validating is performed against technology infrastructure and referential data.