US 12,074,724 B2
System and method for servicing assets in a building
Amit B. Kulkarni, Medina, MN (US); Deepthi Sethuraman, Bengaluru (IN); Jayaprakash Meruva, Bangalore (IN); and Umesh Hosamani, Bengaluru (IN)
Assigned to Honeywell International Inc., Charlotte, NC (US)
Filed by Honeywell International Inc., Charlotte, NC (US)
Filed on Sep. 13, 2021, as Appl. No. 17/473,680.
Prior Publication US 2023/0081159 A1, Mar. 16, 2023
Int. Cl. H04L 12/28 (2006.01); G05B 15/02 (2006.01); H04W 84/04 (2009.01)
CPC H04L 12/2823 (2013.01) [G05B 15/02 (2013.01); H04W 84/042 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for servicing assets in a building, the system comprising:
a plurality of cellular network-enabled assets in a building, each of the plurality of cellular network-enabled assets configured to:
access a cellular network in order to determine a specific location of the cellular network-enabled asset in the building via cellular triangularization;
perform self-diagnostics on the cellular network-enabled asset;
transmit an assistance request via the cellular network when the self-diagnostics indicates a potential problem associated with the cellular network-enabled asset, the assistance request including:
the specific location of the cellular network-enabled asset in the building determined by the cellular network-enabled asset via cellular triangularization; and
an indication of the potential problem associated with the cellular network-enabled asset;
a server that is operably couplable to the cellular network, the server configured to:
receive the assistance requests from the plurality of cellular network-enabled assets;
formulate a service request for responding to at least some of the received assistance requests;
assign each of the service requests to a corresponding one of one or more automated asset maintenance assistants; and
transmit each of the service requests to the assigned automated asset maintenance assistant instructing the assigned automated asset maintenance assistant to respond to the corresponding assistance request.