US 12,073,707 B2
Customer experience diagnostics in premises monitoring systems
Mark Reimer, Denver, CO (US); Shy Ward, Flower Mound, TX (US); and Neil Brown, Wayne, PA (US)
Assigned to The ADT Security Corporation, Boca Raton, FL (US)
Filed by The ADT Security Corporation, Boca Raton, FL (US)
Filed on Dec. 9, 2022, as Appl. No. 18/063,789.
Claims priority of provisional application 63/290,317, filed on Dec. 16, 2021.
Prior Publication US 2023/0196906 A1, Jun. 22, 2023
Int. Cl. G08B 29/16 (2006.01); G08B 21/18 (2006.01)
CPC G08B 29/16 (2013.01) [G08B 21/182 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A diagnostics system for a premises monitoring system at a premises, the diagnostic system comprising:
processing circuitry configured to:
receive premises system data associated with the premises monitoring system, the premises system data comprising customer support information, the customer support information comprising at least resolution code data;
perform supervised learning of a deep learning process based at least in part on the premises system data; and
determine a classified set of resolutions based at least in part on the performed supervised learning, each resolution of the classified set of resolutions being associated with at least one premises event, the at least one premises event relating the premises monitoring system.